Frequently
Asked
Questions

1 

What is the Magic Mail Club?

The Magic Mail Club is a monthly illustrated snail-mail subscription created and shipped from my studio in New Zealand.
Each month brings a new theme and a collection of exclusive illustrated goodies designed to add a little magic to your mailbox.

2

What comes in the Magic Mail?

Each tier includes a different selection of illustrated items:

• Spark of Magic — 2 vinyl stickers + a heartfelt note + tiny themed surprise

• Glow of Magic — 2 vinyl stickers + 1 sticker sheet + a heartful letter + tiny themed surprise

• Pocket of Magic — 4x6 fine-art print + 2 vinyl stickers + 1 sticker sheet + a heartful letter + small themed surprise

​​

All tiers follow the same monthly theme, interpreted in slightly different ways.

3

How does billing work?

Your membership renews on the same date you originally joined.

To receive the upcoming month’s rewards, please subscribe on or before the last day of the current month.

All Magic Mail is packed and shipped by the 10th of the following month.

4

Do you ship internationally?

Yes! All subscriptions ship worldwide from New Zealand via regular letter post (untracked) to keep shipping light and affordable.
Shipping is included — no extra charges.

5

When will I receive my envelope? Can I track it?

Delivery times vary depending on your location:

• New Zealand: usually 3–6 working days

• International: typically 6-13 working days; sometimes longer during busy seasons

Tracking is not available because it is sent as lightweight letter mail.

6

What if my mail is delayed or doesn’t arrive?

International mail can occasionally take longer.
If your Magic Mail hasn’t arrived after 6–8 weeks, please email hello@aleksandraszmidt.com. I’ll always do my best to help.

7

Can I cancel anytime?

Yes — you can cancel your subscription at any time here.
Your cancellation will apply to future billing cycles.
Monthly payments cannot be refunded once the package has entered production.

8

Can I change my tier?

Absolutely.
Simply subscribe to your new tier and cancel the old one.
If you need assistance, please contact me and I’m happy to help.

9

What currency will I be charged in?

All subscriptions are billed in New Zealand Dollars (NZD).
Your bank automatically converts the amount to your local currency at the current exchange rate.

10

How do I update my address or payment details?

You can update your information or cancel your subscription anytime through your Customer Portal.
If you need help accessing it, email hello@aleksandraszmidt.com.

11

Will items be available in your shop later?

Some designs may appear later as prints or products.
I’m currently expanding my shop — subscribers always receive items first or exclusive versions.